What kind of artwork can I send?
We need .eps or .ai file format. If vectorized, we accept .pdf files.
Do you keep my art on file?
Absolutely ! We keep your artworks on file to simplify reordering as new projects using the same images.
Can I specify a PMS color for my imprint ?
We freely offer Pantone color match on white plastic items pad printed or silkscreened. Pantone color match is not available in digital imprint: Pantone colors are converted to 4 color process (CMYK) equivalents.
Can I split ship my order to multiple locations ?
Yes, we can split ship to multiple final destinations. You have to provide exact quantities & complete addresses for each destination.
Can I ship on my own shipping account ?
Absolutely, your client or your own shipping account. Specify the ZIP code the account is associated to.
What type of payment do you accept ?
We accept direct deposit, credit cards (VISA or Master Card only) & checks.
Do you require pre-payment ? When do you charge on my credit card ?
In specific cases, a deposit may be requested. For new customers, a payment is needed before delivery, by direct deposit or credit card. We charge on card the expedition day, after sending you a e-copy of the final invoice.
What are set up charges?
We don’t have set up charges. We think it’s better to have a global price to rely on for our clients.
Will I see a proof before my order goes into production?
Yes, we always send a e-proof before production, even if it’s a repeat order.
Can I order in quantities smaller or larger than those shown ?
There is fees associated to a less than minimum quantity. Also, you can’t order less than half the first column pricing quantity.
You can ask a quotation for a larger quantity than end column pricing. Please send an e-mail with all the informations about the product and prints needed at [email protected]